Terms and Conditions

 

Privacy Statement

This Online Privacy Statement describes how MP Money Transfer collects and uses your personal information that we obtain when you visit one of our offices (branch or Agent) and/or use our online form found on this website. The services listed on this website are provided by us, and either processed by either us or our Agents, all of whom are bound by the National Privacy Principles under the Privacy Act 1988 (Commonwealth).

 

 

 

 

 

INFORMATION WE COLLECT

 

We collect information about you directly from you and from a variety of sources for the purpose of providing you with money transfer services. By using our services, you consent to the collection, transfer and storage of this information on our system database and storage devices, and to our partners/Agents to fulfil the transaction. We may collect information through these means:

• When you ask us or one of our Agents to send money or to provide other goods and services;

• When you submit information online to us or our Agents.

• From a third party source to verify any information you provide in order to place and carry out a transaction

• Through other means of communication such as mail, over the phone, via email, and via SMS.

 

 

PRIVACY DISCLOSURE AND CONSENT

 

Our privacy disclosure and consent process is as follows. The process ensures that the customer has personal information disclosed to them only once they have been properly identified and verified with approved photo identification. Information may be given to a customer’s Power of Attorney when they have been identified as such with an original or a certified copy of appropriate documentation. The Power of Attorney should be identified with photo identification and carry photo identification of the original customer.

We reserve the right not to disclose any information until we are satisfied with the identity of the customer.

The customer may provide consent to an agent for their information to be disclosed but we would not recommend doing this. To allow this to happen we would need written authority by the customer, witnessed by a Justice of the Peace, and agent to properly be identified with photo identification and to carry the photo identification of the original customer. In addition to this we would need verbal or in person confirmation that this disclosure is allowed.

We may disclose personal information to partners/Agents for the purpose of completing and fulfilling a transaction. This disclosure may be to entities within Australia and overseas.

In doing business with us, we also may use your personal information for the purposes of direct marketing, with your permission.

 

 

CONFIDENTIALITY AND SECURITY

 

We maintain physical, electronic and procedural safeguards that comply with applicable government regulations to protect your personal information.

We use up-to-date technology and procedures to ensure customer data is protected from unauthorised access, misuse, and/or loss.

Our organisation, our employees and Agents are the only people allowed to have access to customer information and, within the organisation, only those employees who need to access this information as part of their job will be able to do so.

Our service providers are also bound by the same privacy and confidentiality agreements as outlined in this document.

We endeavour to ensure that records of customer information are protected from unauthorised access.

 

ACCURACY OF INFORMATION

 

You may request details of information we hold and request us to correct or erase any erroneous or out-of-date Information by using the contact methods listed at the end of this statement. To protect your privacy, we will need verify your identity before making providing details or corrections.

 

CHANGES

We reserve the right to modify this Privacy Statement. Updated Privacy Statements will be posted at this website when amendments occur. We urge you to review our Privacy Statement online when you wish to obtain the most current statement.

 

COMPLAINTS

 

We work to ensure that we operate in the manner outlined here however if you have any issues or concerns, please do not hesitate to contact us so we can resolve your issues. Our contact details are as follows:

Live chat on website: mpxchange.com.au

Email: info@mpxchange.com.au

Phone: +61 3 9793 9002

In person: any of our MP Money Transfer branches